At Drip Hedz we are committed to providing quality products and excellent customer service. Please read our policy below to understand the terms regarding returns, exchanges, and cancellations.
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No Refunds and Returns: We do not accept refunds or returns for any reason other than defective or incorrect items.
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Defective or Incorrect Items: If you receive a defective or incorrect item, we will be happy to arrange an exchange. To qualify:
- Please submit your request within 12 hours of receiving your item.
- Include clear evidence of the defect or error (e.g., photos).
- Items must be returned in their original, unused condition.
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Cancellation Policy: Cancellations are permitted only within 12 hours of purchase. After this period, orders are processed, and we are unable to accept cancellations.
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Responsibility for Requests: It is the buyer’s responsibility to make any claims for defective or incorrect items and submit cancellation requests within the specified timeframe.
For any questions or assistance, please contact our customer service team. Thank you for understanding and for shopping with us!
